Getting Feedback — Asking for Advice
November 29, 2022
Today we’re talking about how to get early customer feedback by asking for advice.
This week’s big news was the Twitter Whistleblower. Here are my unsolicited thoughts on the main questions…
Yes. Although whistleblowers usually have their own motives, this is Twitter’s former Head of Security saying Twitter’s security is terrible and the executives/board refuse to act. Plus, I haven’t seen Twitter deny any of his specific claims.
Musk is clearly involved. Musk has no problem being ruthless, and tens of billions of dollars are at stake in the Twitter acquisition dispute. I doubt this will be an isolated incident, and I expect both sides to be damaged.
Twitter will likely be forced to perform an internal or 3rd party investigation into the claims. In 6 months, they may implement some fairly routine security policy changes, but a complete overhaul is unlikely. This may significantly influence the acquisition dispute, but that will also muddy the waters. We shouldn’t expect to learn the truth about Twitter’s security.
Let me know your thoughts!
